Refund policy

1. Return Eligibility Period

Customers are allowed to submit return or refund requests within 30 calendar days after the order delivery date.

All returned merchandise must remain unused, unwashed, free of stains, scratches and wear marks. Original product tags, intact factory packaging and all matching accessories must be fully attached and complete.

Non-Returnable & Non-Refundable Items

  • Goods marked as Final Sale during checkout
  • Customized, personalized made-to-order products
  • Hygiene-sensitive products and intimate apparel for sanitation reasons

2. Return Authorization Process

You must apply for a unique Return Authorization (RA Number) via our official support channels before sending items back. Any returned parcel without a valid RA number will be rejected directly without refund processing.

When submitting your request, please provide your order number, item details and return reason; attach clear photos or videos if the received goods are defective or damaged. Our customer service team will reply to all inquiries within 2–4 business days.

Official Support & Return Warehouse Information

  • Support Email: tenfold-hang-23@icloud.com
  • Support Phone: +1 (864)-350-1073
  • Return & Fulfillment Warehouse Address: 13445 Martin Luther King Jr Way S

    Important Disclaimer: This address is only used for logistics shipment and return parcel receiving & processing. It is not our legally registered business address, corporate office or physical retail store. Walk-in visits, self-pickup and offline face-to-face consultations are not accepted at this location.

3. Allocation of Return Shipping Costs

  1. Merchant-side errors (product defects, wrong items shipped, missing accessories): We fully cover all return shipping fees and provide prepaid shipping labels.
  2. Returns due to personal preferences (size mismatch, style dissatisfaction, change of mind): The buyer bears all return shipping costs; the original shipping fee paid at checkout is non-refundable.

4. Refund Processing Timeline

After our warehouse receives, inspects and confirms that returned items meet all return requirements:
  • Refunds will be issued to your original payment method within 5–7 business days.
  • The actual arrival time of funds depends on the settlement cycle of your bank or payment platform, which is beyond our control.
  • If returned goods have damaged packaging, removed tags or obvious traces of use, we reserve the right to approve partial refunds or fully reject your return application.

5. Product Exchange Rules

If you need to exchange goods for other sizes, colors or variants, clearly state your exchange demands in your support email. All shipping cost rules applicable to returns also apply to exchange orders.

6. Claim Rules for Damaged / Incorrect Items

If you receive defective, broken or incorrectly delivered products, please contact our support team with clear photo and video evidence within 7 calendar days after delivery. After verification, we will arrange free replacement or full refund accordingly.